We ship globally! Shipping times vary depending on your location and proximity to our dispatch centres.

*Delivery timeframes are estimates and heavily depend on your location and proximity to our dispatch centres.

**All shipping times exclude delays from customs, clearance procedures, or carrier issues during peak periods.

***Some carriers may experience delays beyond Tattoo Numbing Cream Co.'s control. We appreciate your patience and understanding.

• All orders are shipped with tracking, sent via email once dispatched.
• We do not require a signature on delivery — parcels may be left in a secure location at the courier's discretion.
• Delivery is considered complete once the tracking shows ‘Delivered’ or marked as dropped off.

If your tracking shows the parcel was delivered but you haven’t received it, please:

1. Check your tracking link for date, time, and delivery notes.
2. Look around your property and check with neighbours, housemates, or your local post office.
3. Contact us within 7 days (for domestic) or 14 days (for international) of the delivery date.

We’ll assist in tracing the parcel or helping lodge a claim with the courier. Please note: Risk transfers to the customer upon confirmed delivery.

• International orders may be subject to customs duties, VAT, or import fees upon arrival.
• These charges are not included in your order total and are the customer's responsibility.
• We are unable to estimate these fees — please consult your local customs authority for more info.